Returns
Customers must notify us of any return request within 5 days of receiving the artwork.
Approved returns may be eligible for a refund, store credit, or exchange. Refunds are limited to the purchase price of the artwork only. Original shipping charges, insurance fees, customs duties, taxes, and any related costs are non-refundable.
All returned merchandise must be shipped prepaid by the customer in its original packaging and fully insured for its retail value. The customer assumes full responsibility for the artwork until it is received by Sakura Fine Art.
Returned items must be in the same condition as originally shipped. Any loss in value resulting from damage, improper packaging, excessive handling, or other deterioration may result in a reduction of the refund amount.
Customers are required to provide the return tracking number upon shipment of the returned artwork.
Due to the delicate nature of original prints and works on paper, approved returns must be received by us within 10 days of the original purchase date unless otherwise agreed in writing.
Exceptions
Framed prints, matted prints, and discounted items (including sale and clearance items) are sold AS IS and are not eligible for return, refund, or exchange.
When a print or frame is completely sealed, we do not open it for inspection. Any condition issues that may exist are reflected in the price.
Cancellation Policy
If you wish to cancel an order before shipment, please contact us as soon as possible.
For standard orders cancelled after payment has been completed, a 10% cancellation and processing fee will be deducted from the refund. This fee helps cover payment processing charges and administrative expenses.
Held Orders
As a courtesy, Sakura Fine Art may hold purchased items for future combined shipment at the customer's request.
Domestic orders may be held for up to 3 months from the date of purchase.
International orders may be held for up to 12 months from the date of purchase.
Customers requesting a hold acknowledge that shipment has been delayed at their direction and that the artwork has been removed from inventory and reserved exclusively for them.
Customers are responsible for notifying Sakura Fine Art when they are ready for shipment.
If a held order is cancelled after payment has been completed, a 10% cancellation and administrative processing fee will be deducted from the refund. This fee helps cover payment processing costs, inventory management, storage, and administrative expenses associated with maintaining held orders.
Requests for hold periods beyond the limits stated above may be approved at our sole discretion.
European Union Customers
Customers residing in the European Union may have certain statutory consumer rights under applicable law. Nothing in this policy is intended to limit or exclude any rights that cannot be waived under applicable consumer protection laws.
Questions
If you have any questions regarding this policy, please contact us at:
keiko@sakurafineart.com
